Customer Service

For over 200 years, Pfaltzgraff has maintained a commitment to customer service that is second to none.

Our Call Center is staffed with product experts who are dedicated to helping you, whether in making a product selection or with a service issue.

Our Customer Service department strives to make sure that all of your needs and questions are met with the friendliest and highest caliber of service possible. Unlike many call centers, we maintain our own staff, many of whom have been with Pfaltzgraff for 10 or more years. Our staff are not simply order takers or operators who answer simple questions, they are people with a passion and thorough understanding of our products, from selection to care and use, they are there to help you!

Our Promise to You

For over 200 years, Pfaltzgraff has provided quality products and services. If you are not completely satisfied with your purchase for any reason, simply return the item or items within ninety days of purchase for a refund or replacement. Learn More...

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