If an item(s) is received damaged or defective, please visit the following link to submit your request for replacements: replacements.lifetimebrands.com/pfaltzgraff

Or you can follow the steps below:

1. Send us an email at this address: service@Pfaltzgraff.com.
2. Copy the following as the Subject Line: “Damaged in Shipping: Order# PFZ123456”. Please use the Order # located on your packing slip.
3. Determine the number of items that are damaged and follow the appropriate steps outlined here:

You may purchase Pfaltzgraff products online from this website or by calling our Consumer Helpline at 1-800-999-2811. Pfaltzgraff products are also offered in many fine stores across the United States.

To purchase a Pfaltzgraff E-Gift card, visit: https://www.pfaltzgraff.com/collections/gift-cards. There you can make all your selections and proceed to Checkout as usual.

No. You will only be charged the face value of the E-Gift Card, and we will not impose shipping or any additional fees.

Pfaltzgraff E-Gift Cards can be used on our website.

When shopping at Pfaltzgraff.com, make your selections and proceed to Checkout as usual. Enter the E-Gift Card number during checkout, then click APPLY to redeem.

You can check the balance of your gift card when you click on the "View Gift Card Balance" button within your original gift card email that you received from us.

The E-Gift Cards are delivered by email and contain redemption instructions. They can be sent immediately or on a scheduled day.

Pfaltzgraff E-Gift Cards never expire.

Yes. To do so, enter your name in the "Recipient Name" field and your email address in the "Recipient Email" field. Complete the transaction normally. When you receive your E-Gift Card email, follow the instructions in the email and retrieve and redeem you E-Gift Card.

Pfaltzgraff has used earthenware, stoneware, porcelain and bone china at some point in our history. Our current dinnerware patterns are made primarily of stoneware and porcelain.

Bone China is made from a mixture of bone ash and highly refined clay, firing temperature varies from 1475°F to 2500°F depending on the finish. It is pure white or cream and has a translucent, non-porous body. Bone china is the most durable of the ceramic types.

Porcelain is made from highly refined white clay and can be fired at over 2300°F. Porcelain tends to be thinner and lighter than stoneware with a more delicate appearance and non-porous body.

Stoneware is a hard, durable ceramic made of light colored clay typically fired at over 2200°F. It is opaque and porous. Stoneware dinnerware tends to be thicker and heavier than porcelain or china. It can be glazed in a wide variety of colors and finishes (matte, satin and shiny) for diverse designs.

Earthenware is made from a mixture of clay and sand and is usually fired at temperatures near 2100°F. Earthenware is opaque and porous and tends to be less resistant to chipping than stoneware. Earthenware is an ideal medium for hand-painted and embossed designs. The lower firing temperatures allow for more intense color than would be possible with other types of ceramics. Ironstone is a heavier, stronger type of earthenware.

Reactive Glaze is a glazing technique used on Stoneware to create unique colors and pattern variation. Once the glaze is applied, it undergoes a reaction under extreme temperatures during the firing process. The results are beautiful multi-tonal colors and patterns like our ever popular Painted Poppies and Rustic Leaves dinnerware. The nature and hand-crafted qualities of this type of glaze ensures that no two pieces will be exactly alike.

Pfaltzgraff dinnerware without precious metal accents is safe to use in the dishwasher and microwave. Since our Pfaltzgraff product line is extensive, we highly recommend checking the packaging or the website product detail page in the Use & Care page.

Earthenware can become extremely hot when used in the microwave. The use of potholders or padded mitts is recommended.

Never use any dinnerware with metal trim in the microwave.

Please read the use and care instructions for any non-ceramic products carefully.

Pfaltzgraff dinnerware without precious metal accents can be safely warmed or heated in the oven. Place cool dinnerware in the oven and allow it to heat gradually when the oven is turned on. Never place cool dinnerware in a preheated hot oven or on the burner of a gas or electric range. This rapid heat change may cause the item to crack.

Please keep in mind dinnerware is sensitive to thermal shock, which means that sudden or extreme variations in temperature may cause dinnerware to crack. Therefore, do not take dinnerware from the freezer and place it directly into a microwave/hot oven, or take hot dinnerware from the oven/microwave and place it directly into the freezer.

• A cool plate should be placed in a cool oven and warmed slowly.
• Start your oven no higher than 225°F for the first 10 minutes, then increase to a temperature no higher than 350°F.
• Do not place hot dishes on a wet surface or handle with a wet cloth. The hot dish may break when touching the colder water.
• Do not place dinnerware on direct heat, in the broiler, or under a microwave browning element.
• Always use a padded mitt when removing from oven or microwave.
• When warming in microwave or oven, use the piece that best fits the portion size. This way, all items will heat evenly and not cause "hot spots" on your plate that could lead to crazing and cracking.
• Earthenware can become extremely hot when used in the microwave or oven. The use of potholders or padded mitts is recommended.
• Porcelain with a metallic rim should not be used in a microwave.

Matching or coordinating glassware is available for select dinnerware patterns. Check our website to see what is available to match or coordinate with your pattern.

A variety of accessories is available in most Pfaltzgraff patterns. Accessories range from basic salt & pepper sets, pasta bowls and vegetable bowls to unique corn dishes and double-handled bowls.

The decision to stop making a pattern is always a difficult one. We know choosing a dinnerware pattern is an important decision for you and we will continue to produce a pattern as long as there is enough demand for it.

Gray lines or scuffs on dinnerware is not a defect, these marks occur when metal utensils come into contact with a hard glaze or a matte finish. They're the result of residue left by flatware. You can easily remove these marks with special cleansers or home remedies on how to clean marks off your plates.

Pfaltzgraff, a Lifetime Brands company, stands behind the safety and quality of all of its products. All our products are tested by accredited, independent laboratories and meet or exceed all federal standards relating to lead and other contaminants.

A five-piece place setting of flatware includes a dinner fork, salad fork, dinner knife, teaspoon and dinner/soup spoon.

Working outward from the dinner plate, on the left, place the dinner fork and then the salad fork. On the right, place the dinner knife, with the blade toward the plate, and then the teaspoon. If soup is being served, the dinner/soup spoon can be placed to the right of the teaspoon, or served with the soup.

Pfaltzgraff offers a line of beautiful flatware patterns, designed to complement a variety of dinnerware selections. Go to our Flatware category to see the complete selection.

Pfaltzgraff flatware is safe to use in the dishwasher. Please read the use and care instructions carefully.

The "18" refers to 18% chromium content in the metal alloy, which is the standard. Chromium gives the metal its "stainless" quality because it prevents corrosion. The second number refers to the nickel content. The higher the nickel content, the brighter the polish. 18/10 will give you a more mirror-like finish. For a more country-like, casual look, 18/0 is perfect.

Forging is the more traditional method of crafting flatware, based on centuries-old techniques and resulting in well-formed pattern definition on both the front and back of the handle. Your personal taste will determine if you prefer forged or an alternate manufacturing process.

The Pfaltzgraff Rewards Program is a points-based program with different membership tiers and redemption levels.

If you have any questions about the Pfaltzgraff Rewards program, please contact us at Service@Pfaltzgraff.com. We love talking to you!

When you create an account and become a member of the Pfaltzgraff Rewards program, you’ll immediately receive access to exclusive benefits. As you continue to spend and engage with Pfaltzgraff, you’ll unlock more and more Rewards.

If you're not getting emails it could mean you've previously unsubscribed from Pfaltzgraff emails. This would also opt you out of Loyalty emails. If you would like to receive Loyalty emails, you must sign up for our emails again. Just go to the "Stay Connected" section below, enter your email, and hit Submit. Then enjoy all the benefits of the Pfaltzgraff Loyalty Program!

If you already receive promotional emails from us but aren't receiving any Loyalty emails, please contact us at Service@Pfaltzgraff.com and we'll look into it.

The Pfaltzgraff Rewards program is a lifetime program. Once you reach a tier you will keep those benefits forever* no matter what your points balance is. However, points do expire after 12 months of inactivity, so we hope you'll continue to shop with us!

*If a product was returned that added to a tier increase, a customer may drop a tier.

Everyone except unauthorized resellers and employees is welcome to become a member of the Pfaltzgraff Rewards program and receive benefits. You do not need to make a purchase to create an account.

There are several ways to earn Rewards points! Check out the list below to learn more.

Sign Up Bonus - Create an account and earn points.
Write a Review - Earn points by writing reviews for the products you purchased through Pfaltzgraff.com, or for the website itself. (Only Verified Buyers, customers who receive review emails after purchasing, will receive points.)
Follow on Social - Follow our Instagram, Facebook and Pinterest pages and earn more points!
Make a Purchase - Earn points for every dollar spent on an order.
Refer a Friend - Refer your friends and earn points when they make a purchase through your link. And they'll get something, too!
Birthday Bonus - Add your birthday to your account and you'll receive a Birthday Gift for your special day.
Your Rewards points will expire after 12 months of inactivity, but you'll keep your tier status.

First, make sure you're logged in to your account. Then go shopping!

Once you're done, go to checkout as usual. Your Rewards will be available via a dropdown list. You can select the number of points you'd like to redeem, then click the "Apply" button and you're done! Please note, Rewards cannot be combined with coupon codes.

As long as you're logged in to your account, your points will display at the top right of every page. You can also check your balance and tier status on your Account page. Just go to the account page and click My Rewards in the menu on the left.

Our system will not allow $0 orders to process, so you must have at least 1 product in your cart to redeem any Rewards.

At this time, our system can only accept one discount per order, so you cannot stack Rewards with any other promotion.

Go to the Account page and log in, then check your tier by clicking on the My Rewards tab in the navigation bar on the left.

Purchases made prior to the Program launch, or those where you weren't logged into your account, will not be eligible for points. As long as you're logged into your account, you will earn points for every purchase.

You must click the ‘Follow us' boxes in the Points section on the Loyalty page. This will allow us to see that you already follow and like us on these channels, and the points will then be added to your account.

To refer a friend who has never purchased from Pfaltzgraff.com, go to the Refer A Friend page and follow the directions. Once you enter their email address we'll send them an email with your unique referral link to use.

Once your friend places their order through your referral link, you will earn your points! These credits will be posted to your Rewards Program account within 24 hours of when your friend's order is fulfilled and shipped.

If your friend has placed their order but you're still not seeing your referral points, please email us at Service@Pfaltzgraff.com and include your friend's name and email address. We'll check on their order and make sure you get your points.

When a product is returned, the points you earned from the purchase will be subtracted from your Rewards balance.

If the product was purchased with points, those points will be added back into your account once the return is complete.

If you left a review through a review email, your points should be posted to your account within 24 hours.

Please Note: Only Verified Buyers, customers who receive an email requesting a review after purchasing, will receive points for reviews. You must write the review through the link in the review email. It may take up to 24 hours for the points to post to your account.

If it has been over 24 hours and your points are still not reflected in your account, please email us at Service@Pfaltzgraff.com and we'll make sure everything gets straightened out.

You can write as many reviews as you like, but only one review per product purchased.

Please Note: points will only be given to Verified Buyers of purchased products, for reviews written through review emails.

Rewards can only be earned through purchases made directly through Pfaltzgraff.com. Orders placed on Amazon.com or any other partner site will not earn you Rewards Program points.

All our customers qualify for free standard shipping on orders of $99 or more. Honorary Tier members qualify for free standard shipping on orders of $30 or more.

As long as you are logged into your account and have reached Honorary Tier your shipping benefit on orders of $30 or more will be automatically applied to your cart during checkout.

If you reached a new membership tier then made a return shortly after, the points you received for that purchase were subtracted from your total points and your membership status was lowered.

To receive your free birthday gift, go to the Happy Birthday icon under Ways to Earn Points above, and enter your birthday. Then, at the beginning of your birthday month you'll receive an email with a special birthday link. Just click this link and you'll see your birthday points!

Yes, we are proud to extend an exclusive 20% discount to Teachers, First Responders, and Military personnel through our partnership with GovX. Military personnel encompass Active duty service members, Veterans & Retired, Reservists, and Military academies. Select items are not eligible for discount. Offer excludes Deals, Gift Cards, and select Sale and Clearance items. Discount cannot be applied to past purchases.

To access the discount code, government employees need to create a GovX account. If you already have an account, simply login with your existing credentials. Once logged in, quickly and safely verify your status.

GovX offers various methods to confirm your eligibility for approval. The verification process is tailored to your group affiliation and may involve checking DoD databases, verifying email addresses, and uploading documents. Regardless of the chosen method, the registration is a quick process, and most verifications occur in real-time.

For more detailed information or assistance with the verification process or eligibility, please visit GovXID. Thank you for your service!

Once you’re verified, you’ll receive a discount code that will need to be used within 24 hours.

Please click here to see our Delivery, Tax and Shipping Information page.

We regret that online orders cannot be held for a later shipping date.

Earthenware Use & Care [PDF]

Hand-Painted Earthenware Use & Care [PDF]

Stoneware Use & Care [PDF]

Hand-Painted Stoneware Use & Care [PDF]

Glassware Use & Care [PDF]

Hand Wash Glassware Use & Care [PDF]

Unfortunately, after many years in the market our Pfaltzgraff Stoneware and Porcelain Cleaner is DISCONTINUED and NO LONGER AVAILABLE,we value your business and apologize for any inconvenience.

Download Pfaltzgraff Stone and Procelain Cleaner Safety Sheet, #5116113